Return and Refund Policy

Return and Refund Policy

Effective Date: February 14, 2025

At Nyne, we want you to love your shopping experience with us. If for any reason you’re not completely satisfied with your purchase, we’re here to help!

1. Returns

We accept returns under the following conditions:

  • Items must be returned within 30 days of delivery.
  • Items must be unused, in their original condition, and in their original packaging.
  • Proof of purchase (receipt or order confirmation) must be provided.

Non-Returnable Items:
The following items are not eligible for return:

  • Custom or personalized products.
  • Items marked as “Final Sale.”
  • Gift cards.

2. How to Initiate a Return

To start the return process:

  1. Contact our Customer Support team at info@nyne.shop or call us at 8356891434/ 8369035978.
  2. Provide your order details and the reason for the return.
  3. We will provide you with a return authorization and instructions on how to send the item back to us.

Return Shipping Costs:

  • If the return is due to our error (e.g., wrong or defective item), we will cover the return shipping costs.
  • For all other returns, the customer is responsible for return shipping costs.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

  • Approved refunds will be processed within 5–7 business days and credited to your original payment method.
  • Shipping fees are non-refundable unless the return is due to an error on our part.

4. Exchanges

We only replace items if they are defective, damaged, or if you received the wrong item. If you need an exchange, please contact us, and we’ll guide you through the process.

5. Damaged or Defective Items

If your order arrives damaged or defective:

  • Please contact us within 48 hours of delivery.
  • Provide a photo of the damaged or defective item along with your order details.
  • We’ll work with you to resolve the issue, either by offering a replacement or a full refund.

6. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account or credit card statement.
  • Contact your bank or credit card company, as processing times may vary.
  • If you’ve done all of this and still haven’t received your refund, please contact us at info@nyne.shop 

7. Contact Us

If you have any questions about our Return and Refund Policy, feel free to reach out to us:

Nyne Customer Support
Email: info@nyne.shop
Phone: 8356891434/ 8369035978
Address: 510, B- wing, Sicily Park, Sector 12B, Koparkhairne, Navi Mumbai- 400709

We’re here to make things right and ensure your satisfaction with Nyne!